Reference

Our Terms, Your Rights, No Surprises

These legal pages set out how your account works, what we collect, and what we expect from each other — covering everything from wallet deposits via DANA, OVO, or GoPay through to how we handle your data.

Account TermsPrivacy & DataCookie PolicyDANA · OVO · GoPay ConditionsEligibility by Region
bestibet88 Our Terms, Your Rights, No Surprises
POLICY CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under these terms, need a copy of your data, or want to raise a dispute about a wallet transaction, our support team handles policy-related requests directly. Contact us through any of the channels below and we will route your query to the right person.

Team online

Live Chat

Open the chat widget from any page in your account portal. Policy queries are flagged separately from general support so they reach the right team.

Email Support

Send detailed legal or data requests to our support email address listed in the account portal. Include your registered wallet name for faster matching.

Account Portal Form

Log in and submit a formal request through the Help section. This creates a case number you can reference for any follow-up on data or policy disputes.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We built our data and security practices around the way accounts actually get used in Indonesia — mobile-first, wallet-linked, and session-heavy. Here is what that looks like in practice across four areas you should know about.

Data Collection and Retention

We keep your registration data, deposit history, and session logs for as long as your account is active. Inactive accounts are reviewed periodically and you will be notified before any deletion.

Cookie Use on the Platform

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can adjust cookie settings in your browser at any time.

Account Security Practices

Every login is protected by a one-time PIN sent to your registered mobile number. We never ask for your e-wallet PIN or full bank credentials through chat, email, or any support channel.

Requesting Changes to Your Data

You can request a copy, correction, or deletion of your personal data through the Account Portal form. We aim to respond within a reasonable timeframe as required by applicable rules.

Frequently Asked Questions on Policy

These are the questions we hear most often about account conditions, data rights, and how our legal terms apply to wallet-based accounts in Indonesia.

They apply to every account holder who registers and uses the platform. Access is subject to local law and is available only where permitted in your region.

Yes. Submit a data access request through the Account Portal form with your registered wallet name. We will confirm receipt and provide the data within a reasonable period.

Deposit and transaction records are retained for a legally required period even after account closure. We will tell you the applicable retention period when you submit a closure request.

We send a notification to your registered contact before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Yes. Availability depends on local law and eligible regions. We do not confirm jurisdiction eligibility on your behalf — that responsibility sits with you before you open an account.

Contact us immediately through live chat or the support email in your account portal. Include your account details and we will open a formal case to investigate and respond.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.